Help Center
We’re here to make your rental experience easy and stress-free.
Welcome to the Goldynwell Help Center. Here you’ll find quick answers to the most common questions about
reservations, deliveries, usage, and policies.
FAQ
Can I return a rental early?
Yes. However, rental fees are non-refundable once the rental period has begun.
What condition must rental items be in?
Rental items must be returned clean, fully functional, and complete. Items must be free of bodily fluids, soiling, unsanitary conditions, tobacco smoke, and any insect infestation. If damage is repairable, repairs will be completed at the most reasonable cost to the customer.
What if my home is on an unpaved road?
Please let us know in advance so we can verify safe van access.
Will you ask questions to ensure delivery is possible?
Yes. We may ask about doorway width, stairs, driveway conditions, and other access factors to determine technician requirements.
Can I call or chat if I’m unsure?
Absolutely. Our team is happy to confirm service details and answer any questions.
What areas does Goldynwell serve?
We serve New Orleans and a wide 80-mile radius, including Baton Rouge, Biloxi, MS, and surrounding areas.
How can I confirm if you deliver to my address?
Please contact us by phone or chat for confirmation.
What if I live outside your normal service range?
Contact us directly—extended-range deliveries may be available depending on location and scheduling.
- Reservations & Orders
How do I place a reservation?
Reserve directly on our website. Select dates, choose equipment, and complete checkout. You’ll receive a confirmation email once payment is completed.
Is my reservation confirmed right away?
Yes, once payment is received. Orders outside business hours will be scheduled for the next available window.
Can I modify or cancel?
Subject to availability and our cancellation policy. Please contact us as soon as possible.
- 🚚 Delivery & Pick-Up
Where do you deliver?
- Hotels (Concierge or Bell Services)
- Airbnb & Vacation Rentals
- Cruise Terminal ($50 Service Fee)
- Airport Rideshare Areas ($50 Service Fee)
Can you deliver at an exact time?
We work with timeframes, not exact times. We aim to arrive as close as possible to your arrival.
- 🔋 Using Your Scooter
How long does the battery last?
Range varies depending on rider weight and usage intensity.
Do I need to charge it?
Yes. A charger is included. Scooters must be charged at least 9 hours overnight after each day of use.
Battery Replacement Service
Scooters are fully charged at delivery. Replacements after 24 hours are $40. After-hours service: $50.
- 🛠 Troubleshooting
Something doesn’t look right?
Contact us immediately. Please do not attempt repairs or adjustments yourself.
Charging Steps:
- Turn Off Scooter.
- Plug in charger (Red = Charging, Green = Full).
- Charge minimum 10 hours every night.
- IMPORTANT NOTICE
- ⚡ Charging Warning
Some outlets in Hotels or Vacation Rentals turn on and off with the room lights. If the outlet turns off, the scooter will not charge. Always plug into an outlet that stays on all night. Test the outlet before leaving the scooter charging.
🚨 24-Hour Emergency Delivery Available
Late Fees:
- Mobility rentals → $50/day
- Family travel rentals → $25/day
- After-hours emergency fee: $50